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Company : First Source Solutions UK Ltd
Job Title : HR Officer - 12 Month Maternity Cover
Job Category / Job Sector : HR / Recruitment / Career Services Sales / Sales Support
Job Reference : 2132C
Job Description :
HR Officer - 12 Month Maternity Cover

An excellent opportunity has arisen due to Maternity Leave for a HR Officer within Firstsource Solutions based in Belfast.

Firstsource is a trusted outsourcing partner to the world`s leading brands with a network of 48 delivery centres spread across US, UK, Philippines, India and Sri Lanka.

Firstsource believes it is vital to have a strong and experienced HR team to assist in managing its UK service delivery function.

Location:
The successful candidate will be based in Belfast.

Reporting Relationships:
The jobholder will report to the HR Manager.

Job Purpose:
To provide a professional HR advisory service to managers on all employee/employment related matters.

Job Scope

* To interface with Global HR to ensure consistency is applied and developed across the UK HR function
* To ensure all Firstsource HR policies and procedures are implemented and adhered to across all projects/sites
* To actively engage with Firstsource staff and promote employee engagement
* Implement strategies and practices to reduce absence and attrition levels
* Raise the awareness of the Firstsource brand and its Managed Services service to employees and clients

Key Accountabilities

* To advise managers on all aspects of employee relations, both informal & formal levels, ensuring consistent approach across all functions
* Responsible for all HR Administration requirements
* To act as panel member/advisor within disciplinary/grievance meetings
* Produce all related paper work in relation to disciplinary/grievance meetings
* Take lead role in coordination of investigatory meetings leading from employee complaints (i.e. Bullying & Harassment)
* Drive & lead other employee relation activities, running HR workshops/ Employee feedback skips
* Train managers/employees on implementation of HR related policies through workshops as and when required
* Work with HR Manager on recruitment activities, assisting in interviewing and screening
* Helping complete all employment screening and updating status reports
* Ensure data entry to HR system is accurate and information is updated in a timely manner
* Implement & coordinate new/existing employee benefits, to include communication to the business and administration within HR/Payroll function
* To assist the management team in achieving operational excellence across all sites by ensuring that the recruitment plan is integrated with the overall business plan
* Respond to vacancy enquiries, sending out application forms and job details as appropriate
* Develop the people plan strategy alongside the HR Manager
* Produce offer letters, employment contracts and manage the new joiners and leavers processes, including administrative work associated with HR databases
* To identify to the HR Manager, areas for improvement within the HR function
* Produce reports, as required
* To participate as a member of the HR Team, sharing good practice and knowledge, resolving common issues and ensuring consistency
* Undertake developmental activities across the HR function as dictated by business needs
* Undertaking ad-hoc project work as required.

THE PERSON

Experience & skills

* 1 + Years` experience in a HR Generalist role
* CIPD qualified or working towards CIPD.
* A working knowledge of all Employment Legislation.
* Experience in the call centre or outsourcing industry highly advantageous.
* Proficient in the use of the MS Office suite of software.

Personal Qualities

* Able to manage own work load and prioritise activities
* Good organisational skills and able to prioritise workloads
* Able to foster strong working relationships with staff and senior management
* Very good communication and interpersonal skills-Passionate about people and their development
* Attention to detail
* Flexible
* Conscientious, reliable and self-motivate
* Helpful and approachable, sensitive to confidentiality issues
* Open and trustworthy
* Enthusiastic with a positive, can-do attitude to work
* Able to work co-operatively with others to complete tasks and implement process improvements.
Skills (Years Experience) :
Language Requirements :
Employment Type :
  • Contract
Salary/Rate : From: 18000  To: 18000 £ GB per year
 
Other Information
 
Min. Qualifications :
Min. Experience (Years) : Unspecified
Job Location : Belfast - Antrim - UK
Post Date : 10 Jan 2018
 
 
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