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Company : First Source Solutions UK Ltd
Job Title : Customer Operations (External Applications Only)
Job Category / Job Sector : Call Centre / Customer Services / Telesales
Job Reference : _2028
Job Description :
Customer Operations Advisor

We are looking for problem solvers to join our customer operations team in Cardiff, providing world class support to customers of a ground-breaking new banking service.

Salary: £17,600 + Bonus
Hours: 40 hours per week, requires full flexibility between 7am to 11pm, Monday to Sunday.
Location : Discovery House, Cardiff Bay

Benefits include:

* Fortnightly pay
* Commissions/ bonus/ incentives
* Company sponsored Healthcare
* Working for an Investors in People accredited organisation
* Discounted local parking
* Sports and Social club - Offering local discounts and social activities
* Opportunities to progress your career
* Annual leave allowance increases each year based on service (maximum 4 days` increase)
* A highly supportive team and manager
* Social activities such as Summer BBQ/ Christmas Party
* Flexibility in shifts for religious festivals such as Eid/ Easter

The role will include:

* Answering questions from a community of users with honesty and positivity via Chat
* Talking directly with customers to develop a deep understanding of what the customer`s really wants from a digital bank
* Managing operations tasks, by making sure all our customers have accurate accounts and details
* Understanding, prioritising and escalating customer`s feedback and feature requests to those responsible for the running/ creation of the app
* Upholding the fantastic reputation of the company

You should apply if:

* You have flawless written English
* You have a passion for correct grammar and spelling
* You`re great at explaining things to people
* You have customer service experience
* You take ownership - You delight in investigating awkward problems, getting to the root cause and fixing it
* You know your way around social networks and have used the medium of Chat previously
* Technology interests you
* You`re friendly, positive and super organised
* You are proud - You want to be part of the team that makes a new phenomenon a success
* You will pass identity, criminal record and credit checks in order to have access to financial information
* You are helpful and have a want to succeed
Skills (Years Experience) :
Language Requirements :
Employment Type :
  • Permanent
Salary/Rate : From: 17600  To: 17600 £ GB per year
Other Information
Min. Qualifications :
Min. Experience (Years) : Unspecified
Job Location : Cardiff - UK
Post Date : 12 Oct 2017
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